SHIPPING & RETURNS

 

Returns

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We accept returns within 30 days of receipt. If you're not satisfied with your purchase, you can return it for a full refund.
Return Shipping: Soul Beauty Store will covers the cost of return shipping.

 

Refunds

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Once we receive the returned item(s), a money-back refund will be issued promptly.

 

Exchanges

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If you'd like to exchange an item, please notify us within 10 days of receiving your order by emailing a photo of the damaged or incorrect item(s) to support@soulbeautystore.com or calling 954-695-4601. Items must be in their original condition.
After reviewing the situation, we’ll update you on your exchange status. If approved, please return the item(s) within 5 business days.
Exchanges Shipping: Soul Beauty Store will covers the cost of return shipping.

 

Domestic Shipping

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Orders within the U.S. and Puerto Rico typically process in 1-3 business days.

• Delivery within the U.S. usually takes 3-5 business days.

• Delivery to Puerto Rico may take up to 10 business days.
  Please note that we do not ship on weekends or holidays.

We are not liable for any delays caused by weather or other circumstances beyond our control.

 

Lost Packages

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If your U.S. order is delayed by more than 7 business days, please contact the carrier directly to file a missing mail search request.

 

Privacy & Liability

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SoulBeautyStore.com is committed to protecting your privacy and ensuring accurate information. However, we are not liable for any damages related to the use or inability to use our website or products.

 

If you have any questions or need further assistance, feel free to reach out to us at 

 954-695-4601.

support@soulbeautystore.com.

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Thank you again for shopping with us!

 

Best regards,
The Soul Beauty Store Team