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CUSTOMER SERVICE

Welcome to Soul Beauty Store!

 

Thanks for visiting. We're here to help with any questions, concerns, or feedback you might have. Whether you need support with an order or want to share your experience, our team is ready to assist.

We value every interaction and are committed to making your shopping experience exceptional.

 

Warm regards,
The Soul Beauty Store Team
 

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

MON-FRI: 8am - 6pm ET

SAT-SUN: 8am - 6pm ET

CONTACT US

(954) 695-4601

support@soulbeautystore.com

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 6pm ET

FREQUENTLY ASKED QUESTIONS

  • What is Soul Beauty Store’s return policy?
    We accept returns within 30 days of receipt. If you're not satisfied with your purchase, you can return it for a full refund. Return Shipping: Soul Beauty Store covers the cost of return shipping.
  • How do I track my order?
    After your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your order on the carrier’s website.
  • How long will it take for my order to arrive?
    Domestic orders usually take 1-3 business days to process and 3-5 business days to ship within the U.S. Puerto Rico orders may take 5-10 business days. We don’t ship on weekends or holidays.
  • Can I cancel or modify my order?
    Once an order is placed, it’s processed quickly. If you need to cancel or modify it, contact us as soon as possible at support@soulbeautystore.com or call us at 954-695-4601. We’ll do our best to accommodate your request, but changes can’t be guaranteed.
  • Are your products cruelty-free?
    Yes, all of our products are cruelty-free. We are committed to offering beauty products that are not tested on animals.
  • Do you offer gift cards?
    Yes, we offer gift cards that can be purchased directly from our website. They’re a great option for gifting beauty products to friends and family.
  • What should I do if I received the wrong item?
    Contact us immediately at support@soulbeautystore.com with details and a photo of the item received. We’ll help resolve the issue and get you the correct product.
  • How do I use a promo code?
    Enter your promo code at checkout in the designated field. The discount will be applied to your total.
  • How can I contact customer service?
    For any questions or concerns, email us at support@soulbeautystore.com, message us directly through our chat representative, or call us at 954-695-4601. If you’d prefer to place an order over the phone, we’re happy to assist you! Your satisfaction is our priority.
  • Do you ship internationally?
    Currently, we only ship within the U.S. and Puerto Rico. We do not offer international shipping at this time.
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